Guest Guide

US Airways Center

From its planning inception in 1988 and eventual opening in June of 1992, US Airways Center (formerly America West Arena, as of January 6, 2006) was the benchmark for other cities and other sports facilities.

In its first full year of operation, the arena received every award a new venue of its kind was afforded, including Best New Concert Venue by Performance Magazine and Best NBA Facility by acclaim of those who know best, the players themselves.

Through the course of the 90’s, new facilities around the country followed the example of the US Airways Center and new projects sprung up in nearly all the major western state metropolitan areas: Denver, Portland, Seattle, Salt Lake City, Los Angeles and Dallas.

After completing a major renovation, US Airways Center includes the 14,000 square foot Casino Arizona Pavilion, serving as a grand entrance highlighted by a 12 x 20 foot video wall. On the east side, the Bud Light Paseo is a flexible outdoor entertainment venue covered by a football field-length canopy, as well as the stylish Bud Light Bar area and facilities that double as television studio facilities for Suns telecasts and a performance stage for music events. Other additions include new technology installed in the bowl including a 900-foot LED ribbon, a center-hung scoreboard with HDTV screens, a new sound system, the FlexPrint Courtside Club, Club Annexus and Verve Energy Lounge, and The APS Gorilla Greenhouse, a 7,000 square foot family friendly interactive home to the Phoenix Suns Gorilla. At street level the US Airways Center features a Starbucks, an expanded Team Shop and the Toyota Club.

• Management:          Sports and Entertainment Services
• Parking:                 900-space attached garage; 1,500-space garage next door
• Suites:                   87 luxury suites and six party suites on two mid-level concourses
• Accessible Seating: Available on all levels
• Media Entrance:      NE (located on Jefferson St.)

How May We ASSIST you?

At each event held at US Airways Center, it is the goal of every member of our staff to ASSIST our guests through:

• Acknowledging our guests with a friendly greeting
• Smiling and asking how we may ASSIST them
• Striving to exceed expectations
• Interacting and engaging our guests proactively
• Staying informed
• Thanking our guests

We look forward to bringing you the very best in guest service and we thank you for visiting our facility

Guest Relations Center

Our Guest Relations staff is ready to help with any questions you may have about the services and amenities within the US Airways Center. Guest Relations is located on the Main Concourse level across from Section 117, in the Northwest corner of the building. You can reach the Guest Relations Hotline at anytime by calling 602-379-2060. If a guest or a companion of a guest is in need of a cab ride home, complimentary Discount Cab coupons are available at Guest Relations. Services include, but are not limited to:

• Assistive listening devices
• Booster seats
• Lost & Found
• Ticketing Issues
• Wheelchair escorts
• Item check in for items too cumbersome to keep at your seat (strollers, wheelchairs, etc.)

Smoking Policy

The US Airways Center is a smoke-free facility with a limited number of designated smoking areas outside of the facility. Please contact a US Airways Center employee to find the closest designated smoking area. Smoking is not prohibited in any other area of the US Airways Center. Guests who fail to comply with the US Airways Center’s smoking policy will be asked to cease smoking or to move to a designated smoking area. Those continuing to violate the policy will be ejected from the facility.

Lost And Found

Guests who have lost an item during an event should contact the nearest US Airways Center staff member for assistance. Found items may be turned in to the Guest Relations Center. Guests may also call the US Airways Center Security department at 602-379-2055.

Lost Parents/Kids

Children should be told to contact the nearest US Airways Center staff member if they become lost. Lost children will be taken to the Guest Relations Center. Parents looking for a lost child should go to that location as well.

Signs And Banners

Banners and signs are allowed at the US Airways Center; however, they must be constructed of flame-retardant material and may not be displayed during play due to sight restrictions. Signs must be made of a soft material that can be folded (e.g. poster board or cloth). Banners or signs may not be commercial in nature or obscene, or cause any disturbance to other fans. Banners and signs must be hand held and may not obstruct the view of other guests or US Airways Center advertising signage or be temporarily or permanently affixed to the building structure. The US Airways Center reserves the right to remove ANY banner or sign without exception.

Re-entry Policy

For Phoenix Suns, Phoenix Mercury, and Arizona Rattlers, re-entry is available at each entrance after having tickets scanned out upon exit by a Guest Services Representative. Re-entry policy varies at other events.

First Aid Station

In the event of an emergency, please notify any US Airways Center representative or uniformed police officer in your area in order to ensure that appropriate emergency personnel are notified and dispatched.

Paramedics and EMTs are present during events at the US Airways Center; First Aid is located on the Main Concourse across from Section 114.

Services For Guests With Disabilities

The US Airways Center is committed to providing every guest with a comfortable and enjoyable experience. Accessibility for our guests with disabilities is a high priority. For information regarding ticketing and seating, accessible drop-off locations, Assistive Listening Receivers, radios, and facility features, please contact a member of our staff or visit Guest Relations located on the Main Concourse across from Section 117, at the Northwest corner of the building. You may also direct any questions regarding accessibility to the Disability Services Manager at 602-379-2048, the disability hotline at 602-379-2083, or the Guest Relations hotline at 602-379-2060.

Accessible Seat Relocation

In the event a guest requires accessible seating for a particular game, accommodations may be made prior to that game based on availability. If this service is needed, the guest of record must contact US Airways Center Guest Relations to arrange for relocation into accessible seating for themselves and one companion. As accessible seating is limited, advance notice is preferred in order for Guest Relations to accommodate all our disabled guests. Day of game ticket exchanges are on a first come, first served basis.

In the event that US Airways Center and the Phoenix Suns relocates a guest and one companion to accessible seating, any price increase differential resulting from such seat relocation is the responsibility of the guest. For more information please contact US Airways Center’s Guest Relations at (602) 379-2060.

Wheelchair/Companion Ticket Fraud

Wheelchair/companion fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair/companion seating. The US Airways Center and the Phoenix Suns reserve the right to take appropriate action up to and including relocation, ejection, or season ticket revocation for wheelchair/ companion ticket fraud.

Employment Opportunities

US Airways Center offers a 24-hour Job Hotline that provides information on:

• Currently available positions
• How to submit a resume
• Where to complete a job application, if necessary

The majority of available jobs are part-time, with most shifts occurring in the evening and on weekends based on our event schedule. To find out how you can become a member of our team, please call (602) 379-2088.